SHIPPING & RETURNS
Orders that qualify for FREE or discounted shipping promotions are shipped by standard shipping only.
Once you have submitted your order, you will receive an email with an order number, confirming that your order is being processed. Once the order has been fulfilled, you will receive a shipment confirmation email and tracking number.
We currently offer Free In-Store Pick-Up at our North Little Rock, Arkansas location. Please note that your order will take at least one business day for processing. You will receive a confirmation email when your order is ready for pick-up.
If you receive the wrong item or any portion of the order is missing, we require that you notify our customer service team at: 501-916-9160 or email us at: firstname.lastname@example.org for a return authorization. Please provide your order confirmation number, purchasers first and last name and a description of the incorrect or missing item(s).
For missing items, please contact our customer service team at: 501-916-9160 or email us at: email@example.com, and provide the order confirmation number, purchasers first and last name and the order number of the missing item(s). We will confirm your order and, at your request, either resend or refund the original item. In the case of a refund, we will refund the purchase price credited back to your original payment method.
All Weekend and Holiday Orders are processed the next business day.
We DO NOT SHIP to P.O. Boxes, Army Post Offices (APO) / Fleet Post Office (FPO)
We DO NOT SHIP to P.O. Boxes, Army Post Offices (APO) / Fleet Post Offices (FPO) using USPS only. Expedited shipping is not available.
For orders going to Alaska, Hawaii, and Puerto Rico. We Offer “Standard Shipping” for a $30 flat rate. Expedited shipping is not available.
Free In-Store Pick-Up
Due to restrictions by the US Department of Transportation (DOT), items that are flammable or composed of compressed gases are considered Hazardous Materials and are prohibited from air transportation.
The Department of Transportation prohibits Air-Shipment of the following items:
Aerosol-type products or medications in pressurized spray cans, such as hairspray or shaving cream.
Products that contain flammable, volatile or corrosive chemicals, such as nail polish and nail polish remover.
We will try our best to deliver your order through the fastest means possible, within the guidelines of federal regulations.
RETURNS & EXCHANGES
Supreme Hair & Beauty does not accept returns for Final Sale Items, Discontinued Items, Clearance Items, Special Order Items, or Wholesale Merchandise.
Any product that has been used, turned on, or plugged in, is not acceptable as a return.
Health and safety products are not eligible for returns.
Due to the careful inspections of our wigs and hair made by the warehouse prior to shipment, all sales regarding wigs, braid hair, crochet braids, and bundles are final.
For extenuating circumstances regarding an exchange or return, please email customer service at: firstname.lastname@example.org